Why can I not see the letters?

If you cannot see the letters it could be that you are yest to submit a form for your child(ren) or that the health team have not yet accepted your form into the system. 

Please contact your health provider so that they can accept your form into the system. If you do not know their contact details we can help direct you.

Once your form has been accepted into the system by the health team you will see documents and messages the 'Inbox' section from the top of the page.

Please remember when contacting parent support to provide us with the following information so we can get the correct contact details for you:

• The school name and postcode

• The form you are trying to fill in e.g. Childhood Flu, NCMP, Vision, hearing (or both) or a health questionnaire.

• Your child's year group.

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• How do I download and view my child's results letters?

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• Why can I only see one of my children below the forms I have filled in?

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• No register form

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• What if my child does not attend school?

  The team will be happy to see your child in one of our community clinics. Please contact the team to discuss your requirements.