How do I raise a technical support request?

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• What if I require the information in a different format?

  If you need the information provided in another format, please get in touch with the immunisation team. They’ll be happy to support your request and ensure you receive the information in a way that suits your needs. You can contact them using the ...

• Notice to Parents and Carers: Update on Document Notification Delays

  Dear Parent Portal Users, We would like to inform parents and carers that, due to a temporary disruption in our system’s automation, some of you may have received notifications about the availability of documents or letters later than intended. We ...

• Can I take my child to the GP for their vaccination?

  Generally all school aged vaccinations are provided by the school immunisation team. The GP’s can vaccinate in certain circumstances, but usually only if the child has missed their vaccinations after the school year it was due. Occasionally, the team ...

• Where do I login to the Parent Portal?

  If you have already registered on the Parent Portal, you can log in using the invitation link sent by your child's school or the School Health Team. Lost Your Invitation Link? If you no longer have the link, please contact our Support Hub, and we’ll ...

• The link I have doesn't work or just takes me to a login screen?

  If the link you have been sent does not work or takes you just to a login screen there are a couple of things you can do: 1. Download the letter onto your device, then open it. If you click on the link directly from the email, it might be in preview ...